Operational Knowledge System

Your operators aren't underperforming.
They just can't access what they need to know.

The knowledge your team needs is trapped — in manuals nobody reads, in the heads of people who aren't always available, or locked behind a $200/hr service call to the OEM. We fix that permanently.

Start Your 30-Day Pilot →
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800+ hrs
Average annual equipment downtime
$960–$3,600
Per service call — labor only
23%
Downtime from knowledge gaps
Sound familiar?

The knowledge gap is costing you more than you think.

Every packaging manufacturer deals with these. The question is how much longer you can afford to.

Your best mechanic retires — decades of knowledge walk out the door with nobody to replace them

Night shift hits an unknown problem — production stops, OEM won't answer until morning

$120–$300/hr for OEM techs — for issues your team could handle with the right guidance

New hires take 6–12 months — complex lines need experienced hands you don't have

Language barriers — your operators speak Spanish, vendor support speaks English

Factory worker operating packaging equipment
Bottling production line

What if the best field service engineer from every vendor
was standing next to your operator — every shift?

Automated bottling line
The solution

We document your operation so the knowledge never leaves the floor.

Automated Pack builds and manages an operational knowledge system around your specific equipment, your people, and your processes. Every procedure documented. Every fix captured. Available to every operator, every shift, in any language.

Short, clear video clips — not 200-page manuals.
In any language. On any shift.

PackAssist AI

Your operator asks.
The AI answers.

Plain language, instant results

Operators describe the problem — PackAssist finds the exact video showing the fix.

Responds in any language

Training materials stay in English — guidance translates automatically to your operator's language.

Reveals knowledge gaps

Analytics show what's being asked and where documentation is missing — before it causes downtime.

app.automatedpack.com
The filler on line 2 is leaking from the valve — how do I fix it?
This is usually caused by a worn valve seal or incorrect torque on the valve body. Here's the step-by-step fix for your Acasi GI3300 filler:

1. Lock out the machine (LOTO)
2. Release residual pressure
3. Remove the valve body with a 17mm wrench
4. Replace the O-ring seal (Part #GI-0042)
5. Reassemble and torque to 25 ft-lbs

Watch: "Filler Valve Seal Replacement — Line 2"
How it works

We set it up. Your team uses it from day one.

Every engagement starts the same way — we map your operation and build around what you already have. How much support you need after that is up to you.

01

We map your operation

We start by understanding your equipment, your team, and what you already have. Every engagement starts here regardless of scope.

02

You choose your path

Bring your own content and we index it instantly. Need help building it? Our team can fill the gaps — or build it from scratch on your floor.
Learn more about content production →

03

Your team has the answers

Operators get instant, accurate guidance in their language. Supervisors see what's being asked and where gaps remain. Knowledge stops walking out the door.

What changes

What changes when knowledge is always available.

When your team can find the answer in minutes instead of waiting days for a tech, everything changes.

Issues resolved without a service call30–50%
Time to find an answerMinutes, not days
New hire ramp-up timeReduced up to 60%
Institutional knowledge permanently captured100%
Manufacturing facility
Pricing

Built for your operation size.

The platform scales with your operation. Every plan includes unlimited operators and the full PackAssist AI. Content services are available separately — do it yourself or let us help.

Platform Plans

Starter
Small operation · 1 line
Start with a pilot
scope defined together
  • Best for small manufacturers and single-line operations
  • Unlimited operators
  • Full PackAssist AI
  • Up to 5 machines
  • Self-guided onboarding
  • Email support
  • 5 GB storage
Request Pilot →
Most Popular
Growth
Mid-size · 2–5 lines
Start with a pilot
scope defined together
  • Best for growing operations with multiple lines
  • Unlimited operators
  • Full PackAssist AI
  • Up to 15 machines
  • Dedicated onboarding
  • Knowledge gap analysis
  • Email + chat support
  • 25 GB storage
Request Pilot →
Professional
Established · 5+ lines
Start with a pilot
scope defined together
  • Best for larger operations with complex equipment
  • Unlimited operators
  • Full PackAssist AI
  • Up to 50 machines
  • Dedicated onboarding specialist
  • Quarterly knowledge reviews
  • Priority support
  • 100 GB storage
Request Pilot →
Enterprise
Multi-facility · Custom
Let's talk
custom scope
  • Best for multi-line, multi-facility operations
  • Unlimited everything
  • SSO & advanced security
  • Custom integrations + reporting
  • Dedicated success manager
  • Custom storage
Contact Sales →

Content Services

The platform works with whatever you put into it. These services help you get the most out of it — whether you need help organizing what you have or want professional video content built from scratch.

DIY
You handle it

Upload your own videos, manuals, SOPs, and documents directly. We provide the tools, guides, and support to get everything structured properly.

  • Included with all plans
  • Upload portal + indexing
  • Setup documentation
  • Email support
Get Started →
Assisted
We do it for you

Send us your existing materials — manuals, SOPs, training videos, PDFs. We structure, upload, and organize everything so it's immediately useful in the platform.

  • Content audit + gap analysis
  • Document parsing + upload
  • Video indexing + tagging
  • Scoped per engagement
Talk to Us →
Recommended
Plumaz Production
Professional video content

Our production team films on your floor, with your equipment and your people. Short, structured, cinematic video clips — built specifically for the platform and your operators.

  • On-site filming at your facility
  • Structured step-by-step format
  • Professional editing + captioning
  • Multilingual voiceover available
  • Scoped per engagement
Learn More →

Content services are scoped per engagement and priced separately from the platform subscription. Contact us to discuss what you need →

Ready?

See what it looks like for your operation.

Start with a scoped pilot — we set up the platform, onboard your team, and show measurable results in 30 days. No long-term commitment required. Content production is available separately if you need it.

Request a Pilot →
Or get in touch directly